Updated April 2024
Introduction
At Bloom Wellness Centre, we are committed to providing exceptional service to our clients while ensuring fair compensation for our therapists. To achieve this balance, we have established the following policy regarding last-minute cancellations and no-shows.
Definitions:
Last-Minute Cancellation: A cancellation made within 24 hours of the scheduled appointment time.
No-Show: A client who does not arrive for their scheduled appointment without prior notice or contact.
Late-Arrival: A client who arrives more than 10 minutes late for their scheduled appointment time.
POLICY DETAILS:
Last-Minute Cancellations
Fees for Last-Minute Cancellations: Clients who cancel their appointments within 24 hours of the scheduled time may be subject to a fee. The fee will be determined as follows:
If the appointment is canceled within 24 hours notice but more than 12 hours in advance, a fee of 50% of the service cost may be charged. This will be determined at what time the call came into our clinic, or what time the email was received.
If the appointment is canceled within 12 hours of the scheduled time or less, a fee of 100% of the service cost may be charged.
Rescheduling: We understand that unforeseen circumstances can arise. Therefore, we will make every effort to reschedule the canceled appointment to a more convenient time for the client, without incurring any charges.
Case-By-Case Waiver: Our primary goal is to provide exceptional care to our clients. In cases where a last-minute cancellation is due to a genuine emergency or extenuating circumstances, we may waive the associated fees. Please contact our clinic to discuss your situation with our staff.
No-Show
Fees for No-Shows: Clients who do not show up for their scheduled appointments without prior notice or contact may be subject to a fee. The fee will be determined as follows:
No-shows are subject to 50 or 100% of the service cost depending on the circumstances.
Rescheduling: We believe in second chances. After a no-show incident, we will make every effort to reschedule the appointment to provide the client with the opportunity to receive the services they missed. This rescheduled appointment may be subject to a pre-payment of services prior to the appointment.
Case-By-Case Waiver: We understand that emergencies and unforeseen situations can occur. In such cases, we may waive the no-show fee. Contact our clinic to discuss your situation with our staff.
Late-Arrivals
Late arrivals may not receive the full session time allotted for the treatment service booked.
Full payment will be required for the original time booked.
Only the time massaged will be eligible for direct billing. The client is responsible for the remaining compensation for the booking time.
CLIENT RESPONSIBILITY
Clients are responsible for understanding and adhering to this comprehensive policy.
STAFF RESPONSIBILITY
Our staff is committed to implementing this policy with professionalism and empathy. We will make every effort to assist clients in rescheduling their appointments, addressing concerns, and ensuring a smooth and enjoyable experience.
REVIEW AND RETENTION
We reserve the right to review and revise this policy as needed to maintain fairness and consistency in our service delivery.
At Bloom Wellness Centre, we highly value your patronage and are dedicated to providing you with the highest level of care. We appreciate your understanding of our Last-Minute Cancellation / No-Show Policy, which helps us sustain our commitment to both clients and therapists.
If you have any questions or need to discuss a situation related to this policy, please do not hesitate to contact our clinic. We are here to assist you and ensure your experience with us is exceptional.
Thank you for choosing Bloom Wellness Centre for your wellness needs.
Sincerely,
Bloom Wellness Centre
bloomwellness5@gmail.com
250-547-6066